Return & Refund Policy
Return & Refund Policy
At Myelvdhaosaoo, we aim to make your purchase experience as straightforward as possible. If a product does not meet your expectations, the following policy explains when an order may be canceled, returned, or refunded.
Order Cancellation
If you decide to cancel an order, please contact us as soon as possible.
Cancellation requests can generally be considered before the order has entered processing or fulfillment.
When an eligible cancellation is approved, the applicable amount will be returned to the original payment method used for the purchase.
After an order has entered fulfillment or has already been shipped, cancellation may no longer be possible.
Cancellation Email:
service@myelvdhaosaoo.com
Return Eligibility
Eligible purchases may be returned within 30 calendar days from the date of delivery.
For a return to be considered, the product should:
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Remain unused and in its original condition;
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Include its original packaging and applicable accessories;
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Be accompanied by valid proof of purchase or order confirmation.
Please contact our customer service team and receive return instructions before sending any item back.
Returns sent without prior authorization may not be accepted.
How to Submit a Return Request
To begin the return process, contact us at:
Email:
service@myelvdhaosaoo.com
Please include the following information with your request:
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Order number;
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Name of the product;
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Reason for the requested return;
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Photos or videos of the item, where relevant.
Once we have reviewed your request, our support team will provide the applicable return procedure and instructions.
Return Address
Please do not ship returned products to the business address listed below.
The return destination may vary depending on the circumstances of the return. Once your request has been approved, we will provide the appropriate return address and any specific shipping instructions.
Return Shipping
For returns requested due to personal preference, such as:
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Ordering an incorrect product;
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Changing your mind after purchase;
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Other preference-related reasons;
the customer is generally responsible for the return shipping expense.
If an item arrives:
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Damaged;
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Defective;
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Incorrect;
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Materially different from its advertised description;
we will review the situation and provide an appropriate remedy, which may include a replacement, refund, or return assistance without additional return costs, where applicable.
Refund Processing
After a returned product reaches us, the item will be reviewed to determine whether it meets the applicable return requirements.
Once the return has been approved, the refund will normally be sent to the original payment method within 5–10 business days after the returned item has been received and inspected.
The actual time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Refunds That Have Not Arrived
If your refund does not appear within the expected timeframe, we recommend that you:
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Review your bank or payment account again;
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Contact your card issuer or payment provider;
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Reach out to our customer support team if the refund remains unavailable.
Refund Support Email:
service@myelvdhaosaoo.com
We will review the relevant order and provide further assistance where possible.
Contact Information
For questions concerning cancellations, returns, refunds, or other after-sales matters, please contact us:
Brand Name:
Myelvdhaosaoo
Legal Company Name:
Chengdu Xinjie Huixun Technology Co., Ltd.
Customer Support Email:
service@myelvdhaosaoo.com
Customer Support Phone:
028-85482611
Business Address:
Unit 1007, 10th Floor, Building 2, 1267 Qianlong Road, Wuhou District, Chengdu